Hahahahahahahahahahahahaha

  • thejevans@lemmy.ml
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    30 days ago

    A Verizon rep told me the other day that their cellular home internet is just as good as my symmetric gigabit fiber service. Fuck these companies.

    • SendMePhotos@lemmy.world
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      30 days ago

      I just saw a Verizon sign today that said the same. I internally scoffed because how can cellular internet be more stable or consistent?

        • pivot_root@lemmy.world
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          30 days ago
          10 Pbps  |
                   |
                   }
          200 Mbps | # #
                   | # #
                   | # #
                   -------
                     V O
                     E T
                     R H
                     I E
                     Z R
                     O S
                     N
          

          *latency not pictured
          **measurements taken in test environment under ideal weather conditions

          • rcbrk@lemmy.ml
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            30 days ago

            LoL, they misconfigured their test rig and it turns out they were measuring loopback’s bandwidth.

    • Pup Biru@aussie.zone
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      30 days ago

      in a certain stupidly narrow definition of “just as good” that’s not necessarily wrong wrong

      5G has a theoretical max of 10gb/s, so ignoring all other factors where it’s significantly, and also ignoring reality in the face of theoretical maximum

      5G is stupid cool!

      just some people can be stupid stupid

    • pivot_root@lemmy.world
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      30 days ago

      Monopoly is absolutely the answer. You’re not going to have anything else to entertain yourself with once the “unlimited” internet gets throttled to 25kbps after using too much of it.

  • TexasDrunk@lemmy.world
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    30 days ago

    Didn’t Comcast change their consumer name to Xfinity because they were so universally hated? CenturyLink comes in at the top of a lot of the “most hated” lists as well. They own what used to be Level 3 who, shockingly, were also pretty much hated by everyone who had to use them.

  • Scrubbles@poptalk.scrubbles.tech
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    30 days ago

    Kind of true, maybe? I have a small local provider. I pay for 1000/1000. I get consistently 950/1100. I have not needed customer support since the day I turned on the modem.

    So, if by customer service they mean they serve customers so well that I don’t need to think about it, then yes! 7 years and counting with them.

    • pivot_root@lemmy.world
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      30 days ago

      I have a small local provider.

      I suspect you would have a different experience if you had a larger regional provider.

      • Scrubbles@poptalk.scrubbles.tech
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        30 days ago

        Yes, my sarcasm was tongue in cheek that they obviously have to say that because the large providers are horrible, and that I never have had to even call customer service

    • leisesprecher@feddit.org
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      30 days ago

      Yeah, I feel like if a customer has an informed opinion about your costumer service, your service obviously forces customers to call customer service too often.

      • apotheotic (she/her)@beehaw.org
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        29 days ago

        Idk about that. You can get a fully formed opinion about customer service quality based on 1 interaction, depending on how good or bad that interaction is. My internet has been spotty and below the advertised speed? If the customer service rep gives me helpful answers regarding the probable cause and the likely time to fix, I’m gonna be blown away. If they wave me away and tell me that their engineers will look into it and ask if I’ll fill in a survey about my experience which will only take a minute of my time, I’m probably not gonna feel too positive about their cs quality.

    • v_krishna@lemmy.ml
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      30 days ago

      Same here. Sonic fiber and I’ve had 0 issues. Pay less now than I did for much much slower cable internet before and I think we’ve had 1 maintenance and 1 outage in the last 4 years. Just checked speed test on my modem and it 941 down 942 up.

  • Notamoosen@lemmy.zip
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    29 days ago

    I’m fortunate to live in an area with two wired broadband providers. And wouldn’t you know it, they don’t have to enforce data caps here for some reason. I’m sure it has nothing to do with the fact that a customer can leave whenever they want.

  • kibiz0r@midwest.social
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    30 days ago

    If “excellent customer service” means you have to go through three layers of call center to finally cancel your service, then yes.

  • oxjox@lemmy.ml
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    30 days ago

    I’ve had Verizon Fios for about twelve years. They’ve actually lowered my bill three times and increased my speed once without me asking. That’s why I haven’t switched and will always seek them out in the future.