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Calling customer service is so weird. I have to pretend like I don’t know the customer service person hates me, and the customer service person has to pretend they’re my best friend. We all know it’s a sham, and really I don’t need them to care as long as they can hear me out and repeat corporate’s policy on whatever I asked, but it makes the people with money happy and they wouldn’t have it any other way, so we all keep pretending.
l couldn’t care less about customer service people acting like they don’t care but for the love of all fuck stop making me deal with machines that have the interactive capability of a fuckin see n say
As soon as I kill the line the chance of the first sound coming out of is is a groan about something they did is 75%.
To be fair, though, I only call customer service when I have a corner case that can’t be answered online and 9 times out of 10 I have to lovingly explain about four or five times what I’m even trying to ask because the customer service person is too busy groaning in their head because they assumed I asked something in the FAQ, cutting me off to answer questions I didn’t ask that don’t remotely help, etc etc.
You and me are the exception.
We try to do our research before calling customer service. Many non-technical people just call because they are unwilling or unable to research.Tbf though: I can ask some very stupid questions at times while assuming only the best from the once around me. Am working on it but everyone is flawed to some degree. Nobodys perfect!
I work in customer service and you are correct. I have to show empathy even though I could care less. I feel like an actor at times.
It’s totally insane that employers expect me to believe you, poorly paid customer service worker, actually care about what I have going on and aren’t just going through the motions to pay your bills.
I respect the shit out of anyone who can put that show on. I certainly can’t do it.
Lightly toasted meme.
Best case scenario. Often I’m transferred along like a hot potato and the next sad sap can’t help, or I get eternal hold music then disconnected.
Health insurance and healthcare bureaucracy is hell.
Have you ever lasted long enough, to find and defeat the final boss of customer support?
The final boss of customer support is your own patience. If you’re willing to sit on hold for 15 hours and get tossed around like a hot potato, you can resolve anything. But you’ll feel every minute that you spend doing it.
So, no, I’ve never defeated the final boss.
Everyone that has answered phones for a living can channel this voice.
I like how this was apparently photographed from a newspaper
Phone disconnects
