To be fair, though, I only call customer service when I have a corner case that can’t be answered online and 9 times out of 10 I have to lovingly explain about four or five times what I’m even trying to ask because the customer service person is too busy groaning in their head because they assumed I asked something in the FAQ, cutting me off to answer questions I didn’t ask that don’t remotely help, etc etc.
You and me are the exception.
We try to do our research before calling customer service. Many non-technical people just call because they are unwilling or unable to research.
Tbf though: I can ask some very stupid questions at times while assuming only the best from the once around me. Am working on it but everyone is flawed to some degree. Nobodys perfect!
To be fair, though, I only call customer service when I have a corner case that can’t be answered online and 9 times out of 10 I have to lovingly explain about four or five times what I’m even trying to ask because the customer service person is too busy groaning in their head because they assumed I asked something in the FAQ, cutting me off to answer questions I didn’t ask that don’t remotely help, etc etc.
You and me are the exception.
We try to do our research before calling customer service. Many non-technical people just call because they are unwilling or unable to research.
Tbf though: I can ask some very stupid questions at times while assuming only the best from the once around me. Am working on it but everyone is flawed to some degree. Nobodys perfect!