Trust in AI technology and the companies that develop it is dropping, in both the U.S. and around the world, according to new data from Edelman shared first with Axios.
Why it matters: The move comes as regulators around the world are deciding what rules should apply to the fast-growing industry. “Trust is the currency of the AI era, yet, as it stands, our innovation account is dangerously overdrawn,” Edelman global technology chair Justin Westcott told Axios in an email. “Companies must move beyond the mere mechanics of AI to address its true cost and value — the ‘why’ and ‘for whom.’”
Just because you and your company failed doesn’t mean it is useless. The LLMs give our existing reps the ability to be more clear with what they are writing and helps them field more requests at once using a RAG we designed for our use case. It has cut back on our support time significantly and improved our CSATs.
You clearly don’t work in a field that requires a lot of document generation, contracts, document review, ediscovery and agreements. There are a lot of uses outside your personal narrow anecdotes. Also we aren’t looking to replace people with LLMs, we are looking to make our existing people more effective. It is a different and better strategy.