An e-commerce CEO is getting absolutely roasted online for laying off 90% of his support staff after an AI chatbot outperformed them
www.businessinsider.com
Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.

cross-posted from: https://sh.itjust.works/post/1062067

In similar case, US National Eating Disorder Association laid off entire helpline staff. Soon after, chatbot disabled for giving out harmful information.

  • LostCause@kbin.social
    4·
    1 年前

    Guess time will tell if it would have been smarter to replace the CEO with the chat bot instead.

      • LostCause@kbin.social
        1·
        1 年前

        Yea especially the Bing chatbot is too cute for a job like this, it also added a 😅 later on in our little chat, though maybe the CEO should have taken some advice from it in this case.