• verysoft@kbin.social
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    1 year ago

    Understandable when most people wouldn’t have expertise. The real annoying thing is when you use live chat/email support and list everything you’ve tried and what you think the root of the problem is. Then they start the basic shit again, when you’ve already told them you have tried it all.

    • _finger_@lemmy.world
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      1 year ago

      This is basic troubleshooting for technicians. Our number one rule of thumb: trust but verify.