Nobody tells me what I’m going to do or where I will be going and when that happens
I am open to invitations or requests or suggestions where my involvement is desired or ostensibly necesary for somone else. But I will never respond to this as a statement of fact or in the form of a threat
Most of my customers are decent people that are just having a bad day. (Helpdesk). I’m fully aware that if they were having a good day they wouldn’t be talking to me, but I find the ones that that can muster a “good how are you” are far nicer.
I also 100% use social ediquette to force them to be nicer. Like we both know they’re having a crap day, but only an absolute ass would say it’s someone’s fault when asked directly. And allowing them to vent at the computer keeps it off of my shoulders.
is amazing when delivered sincerely and in a genuine sense of creating space and latitude, on both sides (customer and representative), I’ve found