Some Walmart employees say customers are getting hostile at self-checkout — and they blame anti-theft tech::When Walmart’s anti-theft self-checkout tech alerts an employee of a missed scan, it can cause some uncomfortable situations.

  • some_guy@lemmy.sdf.org
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    1 year ago

    All the retail shops that were built 20+ years ago have a ton of un-peopled check-out stands. My local grocery store. My bank branches. The hardware store.

    Companies have reduced their staffing to two or three checkers and a self-checkout line.

    We’re doing the work for them. They’re hoarding the profits. It’s a mess.

    My local BofA branch has twelve or thirteen checker stations and I’ve never seen more than two people at the counter. I don’t know when the branch was built, but it was clearly at a time when the semblance of customer service existed. Now, long lines and poor service are normalized and the idea that you’d shop around for a better experience is non-existent.

    • Pieisawesome@lemmy.world
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      1 year ago

      They were never intended to have 100% of the teller/check stands open.

      It’s for surge and holidays, if you go in on Black Friday or other super busy times, you’ll see a vast majority opened.

      It also makes counting easier, if 1 person uses a drawer and it’s off, it’s easier to hold a person accountable, rather than if 5 people used it

    • PopcornTin@lemmy.world
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      1 year ago

      Abolish the minimum wage laws.

      Computers are cheaper than employees, so this is where we have come.